YMCA of Greater Des Moines

Member Engagement & Wellness Program Director

Job ID
Member Services
Full-Time, Hourly
Branch Name
Walnut Creek Family YMCA
US-IA-Windsor Heights (Walnut Creek Family YMCA)
Starting Wage/Salary
USD $16.00/Hr.
Maximum Wage/Salary
USD $20.00/Hr.
Work Hours


Are you a proven relationship builder who genuinely cares about helping people achieve their full potential?   Do you have experience building and leading a staff team?



Position Overview

This position is responsible for fostering and promoting a welcoming, member-focused environment that provides opportunities for people to make positive changes in their lives. This position is also responsible for developing, organizing and implementing programs and creating opportunities focused on developing a sense of belonging, ownership and community among our Y members. This position directly manages member services and wellness program areas, including the learn & play center and other assigned programs for the branch.



Is the Y a Match for You?

Our staff members are individuals who work hard, serve others, care deeply about the community and want to make a difference. Our work environments are diverse, full of life and full of opportunities to impact others.

At the Y, strengthening community is our cause.  Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day. 


 EVERY position positively impacts others at the Y - JOIN US, WE MAKE A DIFFERENCE!





This posting closes on Saturday, March 31st, 2018. If you are interested in the position, please apply online by this date.





  1. Create, develop and implement new programs in Member Services, Wellness, and the Learn & Play Center.
  2. Manage assigned program areas and activities, ensuring programs comply with all applicable YMCA standards and methods of operation an continually strive to attain the highest possible level of quality.
  3. Expand participation in assigned programs.
  4. Evaluate and review all aspects of assigned programs to ensure consistent quality and safety.



  1. Assist in the development and distribution of materials to market and promote programs.
  2. Conduct marketing and promotion for assigned programs.
  3. Coordinate with corporate staff to ensure all marketing meets the standards and requirements of the association.



  1. Prepare and submit required budget planning and management information for program area(s).
  2. Monitor assigned budget to ensure revenue and expenses are consistent with approved budget plan.
  3. Prepare and submit all required financial information and reports.



  1. Provide leadership and direction for multiple departments working directly with staff and working through program support staff.
  2. Create and foster a culture of belonging that exemplifies the Y Voice, relationship building, accountability, high standards, and over the top member service.
  3. Build a team of staff members who embody the Y culture and who connect to and feel ownership in our vision and plans to achieve that vision. 
  4. Determine staffing needs of assigned program area(s) within YMCA guidelines and procedures.
  5. Assist in recruiting process and manage selection process as determined by guidelines and procedures.
  6. Conduct required orientation and training for assigned staff.
  7. Manage, supervise, and evaluate assigned staff to ensure satisfactory job performance.
  8. Establish sound communication procedures to ensure staff team members receive timely and accurate information.
  9. Provide leadership and guidance in developing staff teams and ensure access to development opportunities.
  10. Prepare and submit payroll paperwork and time/attendance information as required by YMCA policies and procedures and in compliance with applicable laws and regulations.



  1. Manage member and community resources to effectively and efficiently coordinate services.
  2. Develop and maintain collaborative relationships with community organizations.
  3. Serve as a YMCA representative, both within the organization and outside the organization.
  4. Demonstrate and support the objectives of the organization as embodied in the mission statement and values.



  1. Assist in organization’s financial development efforts, including the annual fund raising campaign.
  2. Plan, prepare and organize special events as required. 
  3. Serve on organization and community committees and teams as required.



  1. Ability to read, write, perform simple mathematical functions and basic computer skills including Microsoft Office applications
  2. Must be at least 21 years of age
  3. Bachelor’s Degree in related field or equivalent
  4. At least three to five years related program development, management and supervision experience
  5. American Red Cross CPR-PR/AED/First Aid and Blood Borne Pathogen Certifications or equivalent approved by the YMCA (provided upon hire into Training Program)
  6. Y Leaders Orientation Session   (provided upon hire into Training Program)
  7. Y Emergency Procedures Training (provided upon hire into Training Program) 


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