At the Y, strengthening community is our cause. Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day.
As a Building Supervisor, you will have the opportunity to provide a positive member and program participant experience. You will offer quality service, promote healthy living, and build relationships with the members of your Y. EVERY position positively impacts others at the Y - JOIN US, WE MAKE A DIFFERENCE!
To positively impact others, Y Staff Team Members exemplify CAUSE-DRIVEN LEADERSHIP competencies.
Demonstrates in word and action the Y's CORE VALUES of caring, honesty, respect and responsibility and a commitment to the Y's mission, in all matters at all times
Delivers the benefits of good health, strong connections, greater self-confidence, and a sense of security to all who seek it
Tells the Y story to help others understand the impact of the Y; develops relationships with members to support fundraising; supports fundraising efforts
Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion and cultural competence
Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work
Listens for understanding and meaning, seeks to understand the other person's point of view and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience
1. Provide excellent service to members, guests, and program participants
in the Y and on the phone, contributing to member retention.
2. Conduct interviews and/or tours responsive to the needs of prospective
members; sells memberships.
3. Build relationships with members; facilitates members connecting with
4. Handle and resolve membership concerns and informs supervisor of
unusual situations or unresolved issues.
5. Apply member service policies and procedures.
6. Ensure facility opening and/or closing procedures are completed
thoroughly and accurately.
7. Monitor assigned areas of the facility to ensure safe, hazard-free
8. Maintain facility appearance and ensure safety measures are in place
9. Know emergency procedures and be able to demonstrate them.
10. Respond to and handle all emergency situations according to procedures.
11. Maintain facility appearance and ensure safety measures are in place.
12. Perform additional duties as assigned by supervisor or designated staff
13. Demonstrate and support the objectives of the Association as embodied
in the mission statement and values.
1. Ability to read, write, and perform simple mathematical functions
2. General computer knowledge
3. Ability to perform basic cash handling skills
4. Completion of high school or equivalent
5. One year previous supervision experience
6. Must be at least 18 years of age
7. Previous customer service experience preferred.
8. Online New Employee Orientation (available in the YMCA
9. Online New Employee Safety Orientation (available in the YMCA Training
10. Y Leaders Orientation (available in the YMCA Training Program)
11. American Red Cross CPR-PR/AED/First Aid Certifications or equivalent
certifications approved by the YMCA (available in the YMCA
12. American Red Cross Blood Borne Pathogens Training or
equivalent training approved by the YMCA (available in the YMCA
13. YMCA Welcome Center Academy (available in the YMCA
14. YMCA ThinSoft Training (available in the YMCA
15. YMCA Wellness Coach I, Wellness Coach II, and Wellness Coach III
Trainings OR other approved Intrinsic Coaching certification (available in
the YMCA Training Program)
1. Visual, auditory, and verbal ability to communicate with people and
monitor property and activity
2. Ability to perform moderate physical activity
3. Ability to adapt to changing working conditions
4. Ability to conduct facility tours and facility monitoring
1. Ability to communicate with a Y-voice, demonstrating determination,
genuine concern, a welcoming attitude, hopefulness and a nurturing
2. Ability to demonstrate a desire to serve others and fulfill community
3. Ability to build rapport, creating relationships and motivating members
4. Ability to work effectively with people of different background, abilities,
opinions and perceptions
5. Ability to listen first, seeking to understand the other person’s point of
view and remain calm in challenging situations
6. Ability to accurately assess personal feelings, strengths and limitations
and how they impact relationships
7. Ability to demonstrate an openness to change and seek opportunities in
the change process
8. Ability to embrace new approaches and discover ideas to create a better
9. Ability to work with minimal supervision, taking initiative to assist in
10. Ability to make sound judgments and transfer learning from one situation
11. Ability to distinguish and articulate the difference between Personal
Training and Wellness Coaching
12. Ability to demonstrate an understanding of wellness coaching and ability
perform the required skills, including behavior change model,
motivational interviewing, listening and reflective listening skills,
appreciative inquiry and SMART goals
13. Ability to maintain confidentiality on member information
14. Ability to demonstrate professional conduct at all times
15. Ability to serve as a healthy lifestyles role model for members and staff
16. Ability to demonstrate general knowledge of programs and services
17. Attend trainings and/or courses to maintain certification as required by