YMCA of Greater Des Moines

  • Building Supervisor I

    Job ID
    2018-2359
    Category
    Member Services
    Type
    Part-Time, Variable Hour
    Branch Name
    Boone County Family YMCA
    Location
    US-IA-Boone (Boone County Family YMCA)
    Shift
    Varies
    Starting Wage/Salary
    USD $8.00/Hr.
    Work Hours
    Maximum of 20 Hours per week
  • Overview

    At the Y, strengthening community is our cause.  Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day. 

     

    As a Building Supervisor, you will have the opportunity to provide a positive member and program participant experience. You will offer quality service, promote healthy living, and build relationships with the members of your Y. EVERY position positively impacts others at the Y - JOIN US, WE MAKE A DIFFERENCE!

     

     

    To positively impact others, Y Staff Team Members exemplify CAUSE-DRIVEN LEADERSHIP competencies.

     

    Values

    Demonstrates in word and action the Y's CORE VALUES of caring, honesty, respect and responsibility and a commitment to the Y's mission, in all matters at all times

     

    Community

    Delivers the benefits of good health, strong connections, greater self-confidence, and a sense of security to all who seek it

     

    Philanthropy

    Tells the Y story to help others understand the impact of the Y; develops relationships with members to support fundraising; supports fundraising efforts

     

    Inclusion

    Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion and cultural competence

     

    Relationships

    Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work

     

    Communication

    Listens for understanding and meaning, seeks to understand the other person's point of view and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience       

     

    Responsibilities

    1.             Provide excellent service to members, guests, and program participants

                    in the Y and on the phone, contributing to member retention.

    2.             Conduct interviews and/or tours responsive to the needs of prospective

                    members; sells memberships.

    3.             Build relationships with members; facilitates members connecting with

                    one another.

    4.             Handle and resolve membership concerns and informs supervisor of

                    unusual situations or unresolved issues.

    5.             Apply member service policies and procedures.

    6.             Ensure facility opening and/or closing procedures are completed

                    thoroughly and accurately.

    7.             Monitor assigned areas of the facility to ensure safe, hazard-free

                    environment.

    8.             Maintain facility appearance and ensure safety measures are in place

    9.             Know emergency procedures and be able to demonstrate them.

    10.           Respond to and handle all emergency situations according to procedures.

    11.           Maintain facility appearance and ensure safety measures are in place.

    12.           Perform additional duties as assigned by supervisor or designated staff

                    person.

    13.           Demonstrate and support the objectives of the Association as embodied

                    in the mission statement and values.

    Qualifications

    EDUCATION/EXPERIENCE REQUIREMENTS:

    1.             Ability to read, write, and perform simple mathematical functions

    2.             General computer knowledge

    3.             Ability to perform basic cash handling skills

    4.             Completion of high school or equivalent

    5.             One year previous supervision experience

    6.             Must be at least 18 years of age

    7.             Previous customer service experience preferred.

    8.             Online New Employee Orientation (available in the YMCA

                    Training Program)

    9.             Online New Employee Safety Orientation (available in the YMCA Training

                    Program)

    10.            Y Leaders Orientation (available in the YMCA Training Program)

    11.           American Red Cross CPR-PR/AED/First Aid Certifications or equivalent

                    certifications approved by the YMCA (available in the YMCA

                    Training Program)

    12.           American Red Cross Blood Borne Pathogens Training or

                    equivalent training approved by the YMCA (available in the YMCA

                    Training Program)

    13.           YMCA Welcome Center Academy (available in the YMCA

                    Training Program)

    14.           YMCA ThinSoft Training (available in the YMCA

                    Training Program)

    15.           YMCA Wellness Coach I, Wellness Coach II, and Wellness Coach III

                    Trainings OR other approved Intrinsic Coaching certification (available in

                    the YMCA Training Program)

     

    PHYSICAL/MENTAL REQUIREMENTS:

    1.             Visual, auditory, and verbal ability to communicate with people and

                    monitor property and activity

    2.             Ability to perform moderate physical activity

    3.             Ability to adapt to changing working conditions

    4.             Ability to conduct facility tours and facility monitoring

     

    JOB REQUIREMENTS:

    1.             Ability to communicate with a Y-voice, demonstrating determination,

                    genuine concern, a welcoming attitude, hopefulness and a nurturing

                    spirit

    2.             Ability to demonstrate a desire to serve others and fulfill community

                    needs

    3.             Ability to build rapport, creating relationships and motivating members

    4.             Ability to work effectively with people of different background, abilities,

                    opinions and perceptions

    5.             Ability to listen first, seeking to understand the other person’s point of

                    view and remain calm in challenging situations

    6.             Ability to accurately assess personal feelings, strengths and limitations

                    and how they impact relationships

    7.             Ability to demonstrate an openness to change and seek opportunities in

                    the change process

    8.             Ability to embrace new approaches and discover ideas to create a better

                    member experience

    9.             Ability to work with minimal supervision, taking initiative to assist in

                    developing others

    10.           Ability to make sound judgments and transfer learning from one situation

                    to another

    11.           Ability to distinguish and articulate the difference between Personal

                    Training and Wellness Coaching

    12.           Ability to demonstrate an understanding of wellness coaching and ability

                    perform the required skills, including behavior change model,

                    motivational interviewing, listening and reflective listening skills,

                    appreciative inquiry and SMART goals

    13.           Ability to maintain confidentiality on member information

    14.           Ability to demonstrate professional conduct at all times

    15.           Ability to serve as a healthy lifestyles role model for members and staff

    16.           Ability to demonstrate general knowledge of programs and services

    17.           Attend trainings and/or courses to maintain certification as required by

                    the YMCA

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