At the Y, strengthening community is our cause. Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day.
This position manages and oversees the Financial Assistance program for all assigned YMCA branches including having introductory conversations, conducting interviews, awarding assistance and renewing assistance. All Financial Assistance Specialists need to be competent in their interviewing skills and have successfully completed the Y-USA Listen First workshops or Y-GDM Well Coach training. This position delivers consistently excellent service to all members, guests and program participants, focusing on the development of member-centered relationships and serving to exceed expectations. Staff Members in this position respond to member and guest needs, promote the YMCA, and ensure the mission, purpose, image and core values of the YMCA are conveyed in everything they do.
EVERY position positively impacts others at the Y - JOIN US, WE MAKE A DIFFERENCE!
To positively impact others, Y Staff Team Members exemplify CAUSE-DRIVEN LEADERSHIP competencies.
Demonstrates in word and action the Y's CORE VALUES of caring, honesty, respect and responsibility and a commitment to the Y's mission, in all matters at all times
Delivers the benefits of good health, strong connections, greater self-confidence, and a sense of security to all who seek it
Tells the Y story to help others understand the impact of the Y; develops relationships with members to support fundraising; supports fundraising efforts
Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion and cultural competence
Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work
Listens for understanding and meaning, seeks to understand the other person's point of view and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience
(Trainings/certifications below are available upon hire in the YMCA Training Program)