YMCA of Greater Des Moines

  • Financial Assistance Coordinator

    Job ID
    2018-2399
    Category
    Administrative Support/Clerical
    Type
    Part-Time, Variable Hour
    Branch Name
    Wellmark YMCA
    Location
    US-IA-Des Moines (Wellmark YMCA)
    Shift
    Varies
    Work Hours
    Varies
  • Overview

    At the Y, strengthening community is our cause.  Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day. 

     

    This position manages and oversees the Financial Assistance program for all assigned YMCA branches including having introductory conversations, conducting interviews, awarding assistance and renewing assistance. All Financial Assistance Specialists need to be competent in their interviewing skills and have successfully completed the Y-USA Listen First workshops or Y-GDM Well Coach training. This position delivers consistently excellent service to all members, guests and program participants, focusing on the development of member-centered relationships and serving to exceed expectations. Staff Members in this position respond to member and guest needs, promote the YMCA, and ensure the mission, purpose, image and core values of the YMCA are conveyed in everything they do.

     

    EVERY position positively impacts others at the Y - JOIN US, WE MAKE A DIFFERENCE!

     

     

    To positively impact others, Y Staff Team Members exemplify CAUSE-DRIVEN LEADERSHIP competencies.

     

    Values

    Demonstrates in word and action the Y's CORE VALUES of caring, honesty, respect and responsibility and a commitment to the Y's mission, in all matters at all times

     

    Community

    Delivers the benefits of good health, strong connections, greater self-confidence, and a sense of security to all who seek it

     

    Philanthropy

    Tells the Y story to help others understand the impact of the Y; develops relationships with members to support fundraising; supports fundraising efforts

     

    Inclusion

    Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion and cultural competence

     

    Relationships

    Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work

     

    Communication

    Listens for understanding and meaning, seeks to understand the other person's point of view and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience       

     

    Responsibilities

    JOB REQUIREMENTS:

    1. Ability to communicate with a Y-voice, demonstrating determination, genuine concern, a welcoming attitude,
    2. hopefulness and a nurturing spirit
    3. Ability to work with minimal supervision, taking initiative to assist in developing others
    4. Ability to maintain confidentiality on member information
    5. Ability to demonstrate professional conduct and image at all times
    6. Ability to articulate how the YMCA transforms lives and what this position’s impact is
    7. Ability to serve as a healthy lifestyles role model for members and staff
    8. Attend trainings and/or courses to maintain certification and/or as required by the YMCA

     

    ESSENTIAL FUNCTIONS:

    1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
    2. Manage and facilitate the Financial Assistance procedures for multiple locations.
    3. Be competent in interviewing skills and have successfully completed the Y-USA Listen First workshops or Y-GDM Well Coach training.       
    4. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
    5. Builds relationships with members; helps members connect with one another and the YMCA.
    6. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
    7. Applies all YMCA policies dealing with member services.
    8. Perform additional duties as assigned by supervisor or designated staff person.
    9. Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

    Qualifications

    MINIMUM REQUIREMENTS:

     

    EDUCATION/EXPERIENCE REQUIREMENTS:

    1. Ability to read, write, and perform simple mathematical functions 
    2. Basic computer and cash handling skills
    3. Previous customer service experience preferred
    4. Perform general administrative duties.
    5. Assist with planning, implementation & coordination of a program across multiple branch locations.

    (Trainings/certifications below are available upon hire in the YMCA Training Program)

    1. American Red Cross CPR-PR/AED/First Aid Certifications or equivalent certifications approved by the YMCA  
    2. American Red Cross Blood Borne Pathogens Training or equivalent training approved by the YMCA  
    3. Y Cause & Culture Training   
    4. Y Emergency Procedures Training  
    5. Y Welcome Center Training Modules
    6. Y-USA Listen First workshops

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